Refund and Cancellation Policy

This Refund and Cancellation Policy (the "Refund Policy") explains how payments, cancellations, and refunds work for Ideal Vibe PRO ("PRO"). PRO is sold as a Monthly subscription and a Yearly subscription. One-time Lifetime purchases made earlier stay covered by this Policy. It forms part of our Terms of Service. Ideal Vibe is a personal project operated by a private individual: Rumen Radev, Varna, Bulgaria. In this Policy, "we," "us," and "the operator" mean that individual, and "the App" means the Ideal Vibe mobile app.

1. How Purchases Are Processed

PRO is sold only inside the App, through the Apple App Store or Google Play. We do not sell it on our website. Paid plans are available only where the App Store or Google Play can take payment.

Three things to know about a purchase:

• Apple or Google takes the payment, issues the receipt and holds your payment details, under its own terms. We do not have access to your payment card details.
• We supply PRO. We remain responsible for the service, for whether it matches what we described, and for the rights this Policy gives you.
• A refund is normally paid through the store that took the payment.

We cannot issue a refund through Apple: Apple alone processes App Store refunds. On Google Play, Google handles refund requests made within 48 hours of the purchase. After 48 hours, write to us at legal@idealvibe.app and, where this Policy or the law gives you a refund, we refund you through Google Play.

If a store refuses a refund that this Policy or the law gives you, write to legal@idealvibe.app with your receipt and we pay it within 14 days of your message. For a Google Play purchase we refund you through Google Play. For an App Store purchase we cannot reach the payment method that Apple holds, so we agree another way to pay you (for example a bank transfer). It costs you nothing.

When a purchase is refunded in full, or for its unused time, your right to use PRO under that purchase ends.

2. Apple App Store Refunds

If you bought through the App Store, request a refund from Apple at reportaproblem.apple.com. Sign in, choose "I'd like to", then "Request a refund", pick the reason and the item, and submit. Apple says to expect an update within 24 to 48 hours.

Where neither the law nor this Policy gives you a refund, Apple decides your request under its own criteria. If Apple refuses a refund that the law or this Policy gives you, write to us (see Section 1). If you live in the European Economic Area or the United Kingdom, see Section 4 for your right of withdrawal.

3. Google Play Refunds

If you bought through Google Play, go to play.google.com, open your profile, then Payments & subscriptions, then Budget & order history. Find the purchase and choose Report a problem. Google handles requests made within 48 hours of the purchase.

After 48 hours, write to us at legal@idealvibe.app with your order number. Where this Policy or the law gives you a refund, we refund you through Google Play (see Section 1). Where neither the law nor this Policy gives you a refund, Google decides a request made to it under its own criteria.

4. Right of Withdrawal — EEA and United Kingdom

If you are a consumer resident in the European Economic Area or the United Kingdom, you normally have 14 days from the date of purchase to withdraw from a distance contract without giving a reason.

Ideal Vibe PRO is a digital service that is supplied continuously. If you withdraw within the 14 days, we refund everything you paid for that purchase. This applies to the Monthly and Yearly subscriptions and to the Lifetime purchase alike. We do not keep any amount for the time you used PRO.

If your purchase starts with a free trial, the 14 days normally run from the day the trial starts, provided the price charged after the trial was shown to you before you started it. A renewal does not normally start a new 14-day period. Where the law of your country gives you a longer or a new period, that applies.

How to withdraw. You do not need to use a form. Any clear statement that you withdraw is enough, and it is in time if you send it before the 14 days end. You can use any of these routes:

• Apple: at reportaproblem.apple.com, or in the purchase history of your Apple Account where Apple shows an option to withdraw the purchase.
• Google Play: in your order history at play.google.com, with Report a problem. After 48 hours, or if Google refuses, write to us (see Section 3).
• Us: write to legal@idealvibe.app with your account email, the date of purchase and the order number from your receipt.

If you withdraw from a subscription by writing to us, also cancel it in your store account (Section 5) so that it does not renew. If you write to us, you can use this model form:

To: Rumen Radev, Varna, Bulgaria, legal@idealvibe.app
I give notice that I withdraw from my contract for the supply of the following service: Ideal Vibe PRO (Monthly / Yearly / Lifetime).
Ordered on:
Order number:
Name:
Account email:
Date:

Refund. We refund you without undue delay, and in any event within 14 days of the day we learn that you withdraw. Where the store pays the refund, it goes to the payment method you used. If the store refuses, for example because it treats the purchase as digital content supplied at once, write to legal@idealvibe.app and we pay the refund as set out in Section 1. If you withdrew at the store and it did not refund you, tell us as soon as you can.

If we did not give you the information about the right of withdrawal that the law requires, the withdrawal period is extended as the law provides, by up to twelve months.

This does not affect your separate statutory rights if the service is faulty, not as described, or not of satisfactory quality. Those rights are unaffected by anything in this Policy.

Section 8 says more about these rights and adds further rights for some countries, including Germany and Bulgaria.

5. Cancelling a Subscription

A subscription renews automatically for the same period (a month for Monthly, a year for Yearly) at the price shown in the store, until you cancel. You can cancel at any time in your App Store or Google Play account settings:

• App Store: cancel on the Subscriptions page of your Apple Account. On an iPhone or iPad, open Settings, tap your name, then Subscriptions.
• Google Play: in the Play Store app, tap your profile, then Payments & subscriptions, then Subscriptions; or go to play.google.com.

Cancellation stops the next renewal; it does not shorten the period you have already paid for, and you keep access to paid features until that period ends, unless Section 4, Section 7 or Section 8 gives you more. To avoid the next charge, cancel before the end of the current period; on the App Store, cancel at least 24 hours before it ends.

If a store cannot collect a renewal payment, it may try again for a time under its own rules. If the payment is not recovered, the subscription ends.

Deleting the App or your account. Deleting the App or your Ideal Vibe account does not cancel a subscription; cancel it in the store. PRO is linked to your Ideal Vibe account: to use it on another device, sign in to the same account. If you delete your Ideal Vibe account you may lose access to PRO, including a Lifetime purchase. A purchase made on Google Play cannot be moved to another Ideal Vibe account. For a purchase made on the App Store, use Restore Purchases in your new account; if PRO does not return, write to legal@idealvibe.app.

Price changes. If the price of a subscription changes, the new price applies only from a renewal, never to a period you have already paid for. The store tells you about a price increase in advance, under its own rules. If you do not agree to the new price, cancel before the renewal; you keep access until the end of the period you paid for.

6. Free Trials

A free trial is available only where the store offers you one; the store decides whether you are eligible. The App shows a free-trial label only in that case, and the store's purchase screen shows the length of the trial and the price charged afterwards before you confirm.

To avoid being charged, cancel in the store before the trial ends; on the App Store, cancel at least 24 hours before it ends. If you do not cancel, the subscription begins automatically at the price shown when you signed up. If you cancel during a trial, the store may end your access to PRO at once; the store shows what applies when you cancel.

7. When Refunds Are Not Available

Except where this Policy, our Terms of Service, our End User License Agreement or the law gives you a refund, we do not refund: partly used subscription periods; or purchases for which the withdrawal or refund period that applies has ended. Nothing in this section limits your mandatory statutory rights as a consumer.

If we end or change your paid plan. If we end your paid plan, or stop offering PRO or the App, we refund the price for the unused part of the subscription period you paid for, in proportion to the time left. This also applies when we end your plan because you breached our Terms of Service. If we change PRO in a way that materially reduces what your paid plan gives you, and you end your plan within 30 days of our notice or of the change, whichever is later, we refund the unused part in the same way. To end your plan in that case, cancel in the store and write to legal@idealvibe.app. For a Lifetime purchase, the refund in these cases is worked out as Section 5.2 of our Terms of Service sets out.

Lifetime PRO. The Lifetime plan is a one-time purchase, not a subscription. It lasts for as long as we offer PRO in the App. Section 5.2 of our Terms of Service says what that means and what we refund if we stop offering PRO or the App. Section 5 of this Policy says what happens to a purchase if you delete your account.

Refund of a Lifetime purchase. Wherever you live, we refund a Lifetime purchase in full if you ask within 14 days of the purchase date. Ask the store first (Sections 2 and 3); a request made to the store in time counts. If the store refuses, write to legal@idealvibe.app and we pay the refund (Section 1). If you live in the European Economic Area or the United Kingdom, you may also write to us directly (Section 4). After those 14 days a Lifetime purchase is not refunded, except where this Policy, Section 5.2 of our Terms of Service or the law of your country gives you a refund. This does not affect your statutory rights if what you bought is faulty or not as described.

Pro Pass. Where the App offers a Pro Pass for watching ads, the pass is not a purchase. It has no cash value, cannot be transferred or refunded, and ends when the time shown in the App runs out.

8. Additional Terms for Specific Countries and Regions

The terms below apply in addition to the rest of this Policy if you are a consumer living in the country or region named. Nothing in this Policy limits rights that the law of your country gives you and that cannot be excluded by contract.

8.1 European Economic Area

Your 14-day right of withdrawal is in Section 4.

Your legal guarantee. If PRO is faulty or not as described, write to legal@idealvibe.app. We bring it into conformity within a reasonable time and free of charge. If we do not do so within a reasonable time, or the problem is serious, you may have a proportionate reduction of the price, or you may end the contract and be refunded for the time in which PRO was not in conformity and for any time you paid for in advance after the contract ends. These rights apply for the whole time we supply PRO to you under your purchase. They are in addition to anything Apple or Google offers.

8.2 Germany and Austria

If you are a consumer in Germany and your Yearly plan has renewed automatically, you may end it at any time after the first term. It ends no later than one month after your notice, and we refund the price for the time after it ends that you paid for in advance. To do so, write to legal@idealvibe.app, and cancel the subscription in your store account so that it does not renew.

8.3 Bulgaria

If you are a consumer in Bulgaria and your Yearly plan has renewed automatically, you may end it at any time after the first term. It ends no later than one month after your notice, and we refund the price for the time after it ends that you paid for in advance. To do so, write to legal@idealvibe.app, and cancel the subscription in your store account so that it does not renew.

8.4 France

If you are a consumer in France and you end a subscription before the paid period is over, the store may refund the unused time under its own rules. Ask the store. If the store refuses a refund that French law gives you, write to legal@idealvibe.app and we pay it (Section 1).

8.5 United Kingdom

Your 14-day right to cancel in Section 4 comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 also gives you rights if PRO is faulty or not as described. Depending on the problem, these can include having it fixed, a price reduction or a refund. To use them, write to legal@idealvibe.app. These rights are in addition to anything Apple or Google offers.

8.6 United States

A subscription continues until you cancel it. It renews every month (Monthly) or every year (Yearly), and the store charges the price shown at purchase or a new price you were told about in advance (Section 5). You can cancel online at any time in your store account (Section 5). You do not have to contact us to cancel.

If you cancelled before the end of a period and the next renewal was still charged, write to legal@idealvibe.app and we refund that charge. If the law of your state (for example New York) gives you a right to cancel after a price increase and to receive a refund for the unused time, ask the store. If the store refuses, write to legal@idealvibe.app and we pay it (Section 1).

8.7 Canada

You can cancel a subscription online at any time (Section 5). A price increase never applies to a period you have already paid for. If a subscription was renewed without a notice that the law of your province requires, you can cancel it and receive a refund of the renewal charge. Ask the store. If the store refuses, write to legal@idealvibe.app and we pay it (Section 1).

8.8 Brazil

If you are a consumer in Brazil, you may cancel a purchase within 7 days of making it, and we refund everything you paid. Ask the store through its refund route, or write to legal@idealvibe.app with your account email, the date of purchase and your receipt. When you write to us, we confirm that we received your request. If the store refuses, we pay the refund (Section 1).

8.9 Other Latin America

If you are a consumer in Mexico, Argentina, Chile, Colombia, Peru or another Latin American country, and the law of your country gives you a right to cancel or regret an online purchase, that right applies to PRO and nothing in this Policy limits it. To use it, ask the store through its refund route, or write to legal@idealvibe.app with your account email, the date of purchase and your receipt.

8.10 Japan

You can cancel a subscription in your store's subscription settings (Section 5). The cancellation takes effect at the end of the paid period. PRO is a digital service, so the return period that Japanese law gives for goods bought by mail order does not apply to it. The refund rules of this Policy apply.

8.11 Republic of Korea

If you are a consumer in the Republic of Korea, you may withdraw from a purchase within 7 days of making it, and we refund what you paid. If a minor made the purchase without the consent of a legal guardian, the minor or the guardian may cancel it. To withdraw or cancel, ask the store through its refund route, or write to legal@idealvibe.app with your account email, the date of purchase and your receipt. If the store refuses, we pay the refund (Section 1).

8.12 Australia and New Zealand

If you are a consumer in Australia or New Zealand, nothing in this Policy excludes, restricts or modifies a consumer guarantee, right or remedy that the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 gives you and that cannot be excluded. Where those laws give you a refund, the statement in Section 7 that a purchase is not refunded does not apply. To use these rights, write to legal@idealvibe.app.

8.13 Other Asia-Pacific

If you are a consumer in Taiwan, you may rescind a purchase within 7 days of making it, without giving a reason, and we refund what you paid. Ask the store through its refund route, or write to legal@idealvibe.app with your account email, the date of purchase and your receipt. If the store refuses, we pay the refund (Section 1).

8.14 Middle East, Africa and Türkiye

If you are a consumer in Israel and you end a subscription before the paid period is over, the store may refund the unused time under its own rules. Ask the store. If the store refuses a refund that Israeli law gives you, write to legal@idealvibe.app and we pay it (Section 1).

If you are a consumer in Türkiye, South Africa, Saudi Arabia or the United Arab Emirates, the rights that the consumer law of your country gives you for a purchase made online, including any right to cancel it, apply to PRO, and nothing in this Policy limits them. To use them, write to legal@idealvibe.app with your account email, the date of purchase and your receipt.

9. Contact