Account & Data Deletion
Last updated: October 31, 2026
You can delete your Ideal Vibe account and the personal data linked to it at any time. This page explains how to do this in the App or by email, what is deleted, and what is kept.
Option 1 — Delete in the app
The quickest way is directly in Ideal Vibe:
- 1Open Ideal Vibe and go to your Profile.
- 2In the Account section, tap Delete Account. You can also find this option under Edit Profile and under Privacy & legal > Privacy Controls.
- 3Confirm your choice. The App returns to the sign-in screen, and your account is scheduled for deletion.
- 4About 30 days after you confirm (normally between 30 and 31 days), the data marked “Erased” in the table below is erased from our servers and your sign-in account is deleted.
We do not send an email when you schedule a deletion in the App or when it is carried out.
Changed your mind? You can cancel a scheduled deletion before it is carried out by emailing privacy@idealvibe.app from the email address of your account. Write as early as you can: a member of our team cancels the deletion by hand, and an email that reaches us shortly before the erasure date may be too late. Signing in to the App again does not cancel the deletion. If you signed in with Apple and hid your email address, write from your own address and tell us the private relay address that Apple created for Ideal Vibe; we may ask for more information to confirm that the account is yours.
Subscriptions and paid access: Deleting your account does not cancel an App Store or Google Play subscription. Apple or Google keeps charging you until you cancel it, so cancel it first in your App Store or Google Play subscription settings.
When your account is erased, your PRO access ends. This includes Lifetime PRO (see Sections 5.2 and 14 of our Terms of Service) and any Pro Pass you earned. It may not carry over to a new account: on Android a purchase is tied to the Ideal Vibe account that made it and cannot be restored to another account, and on Apple devices we cannot promise that a purchase can be restored to a new account.
Deleting your account does not by itself give you a refund. Our Refund Policy says when you can get one.
Signed in with Apple or Google? Deleting your Ideal Vibe account does not remove the link to Ideal Vibe that Apple or Google keeps in your Apple or Google account. You can remove that link yourself in your Apple Account settings (under Sign in with Apple) or in your Google Account settings (under the connections to third-party apps and services).
Option 2 — Request by email
If you cannot use the App, email us at privacy@idealvibe.app with the subject line “Account Deletion Request” and include:
- Your registered email address
- Approximate date of account creation (if known)
We reply to the email address registered on your account and carry out the request after you confirm it from that address. We ask for more information only if we have reasonable doubt about who is asking. If someone else acts for you, they must show us your written authority. If you signed in with Apple and hid your email address, please delete your account in the App instead.
A member of our team carries out requests made by email. When we process your request, sign-in to your account is blocked, and the data marked “Erased” in the table below is erased within 24 hours. The 30-day wait described under Option 1 does not apply, and the request cannot be cancelled once we have processed it. If you have already scheduled a deletion in the App and do not want to wait, write to us and we will bring it forward.
Or use the form below. It opens your own email app with a message addressed to privacy@idealvibe.app; nothing is sent until you send that email.
What gets deleted & what is retained
| Data | What happens | How long it is kept |
|---|---|---|
| Sign-in account and profile (name, email address) | Erased | Erased with your account: about 30 days after you confirm in the App (normally between 30 and 31 days), or within 24 hours after we process a request made by email |
| Saved locations, favourite activities, notification settings, and other preferences | Erased | Erased with your account: about 30 days after you confirm in the App (normally between 30 and 31 days), or within 24 hours after we process a request made by email |
| Creator Bounty entries, including the name and email address you entered | Erased | Erased with your account: about 30 days after you confirm in the App (normally between 30 and 31 days), or within 24 hours after we process a request made by email |
| Photos and videos behind the links you submitted with a Creator Bounty entry | Not held by us, unless you won and sent us the original files (see the next row): we store only the links, and the files stay with the service where you uploaded them. Our copy of the links is erased with your entry. | Until you delete them at that service |
| Creator Bounty winners: the original files and the published copies of a winning entry, prize payment records, signed confirmations, copies of releases, and proof of identity, age and country of residence | Not erased by this process. The original files of a winning entry whose rights have passed to us, and the copies of it that we have published, are not deleted with your account. A winning entry that we have published stays published under Section 9 of the Official Bounty Rules. | Original files and published copies: as set out in Section 9 of the Official Bounty Rules. We keep the records of prize payments, the signed confirmations of winners and the copies of releases for as long as tax and accounting law requires, and for as long as we rely on the rights in a winning entry. The proof of identity, age and country of residence that a winner sends us has no fixed deletion date at present: we keep it for as long as we need it to show that the winner met the Official Bounty Rules and to meet our tax and accounting obligations. |
| Signed-in sessions, Pro Pass (Earn Pro) history, weather request counters, Google Places lookup counters, newsletter subscription and data protection request records | Erased | Erased with your account: about 30 days after you confirm in the App (normally between 30 and 31 days), or within 24 hours after we process a request made by email |
| Subscription status stored with your account (plan and expiry date) | Erased | Erased with your account: about 30 days after you confirm in the App (normally between 30 and 31 days), or within 24 hours after we process a request made by email |
| Consent records | Kept in pseudonymised form: when the erasure is carried out, your account ID is replaced by a one-way code, and your region within your country and, on Apple devices, your answer to the tracking prompt are removed. Your country and which kind of signal decided it, the privacy rules applied to your account and any change of them with its reason, the policy version, your consent choices and any opt-out, what prompted each choice and whether you made it yourself or it was a starting value, your newsletter choice and whether you confirmed it by email, whether Google's consent message applied to you and whether ads could be requested, on Android whether ad tracking was limited, the App version and the dates of your choices remain. Where our automatic check of these records flagged one of them, the flag is kept in the same way. | No fixed end date; kept to demonstrate that we met consent requirements |
| Record of your deletion request | Kept in pseudonymised form: when the erasure is carried out, your account ID is replaced by a one-way code. The dates of your request and of the erasure, the length of the waiting period, whether our team started the deletion or brought it forward, and a log of the steps taken remain. The record of an earlier deletion request that you cancelled is not changed by the erasure and can still contain your account ID. | No fixed end date; kept to demonstrate that your request was carried out |
| Subscriber record at RevenueCat | May remain with RevenueCat; email privacy@idealvibe.app and we will ask RevenueCat to delete it | Subject to RevenueCat's policies |
| Purchase records (App Store / Google Play) | Held by Apple / Google | Subject to their policies |
| Accounting records of purchases (the sales reports we receive from Apple and Google) | Kept where the law requires us to keep accounting records | For the period the law requires |
| Copies of your account ID held by Google (Google Play purchase record, AdMob reward verification), advertising data that Google holds for itself, and the push-notification registration of your App installation (a Firebase Cloud Messaging token) | Not erased by us; Google keeps them under its own policies. The App deletes the push-notification registration when you sign out, and once the App is uninstalled it can no longer be used to reach your device. | Subject to Google's policies |
| App analytics and crash reports (Google Analytics for Firebase, Crashlytics) | These records carry an app-installation identifier, not your account ID, so we cannot pick out yours when your account is deleted, and they are not erased by this process. To stop collection, turn off Analytics Sharing and Crash Reporting in the App under Profile > Privacy & legal > Privacy Controls, or uninstall the App. | Deleted automatically by Google: analytics events after at most 14 months, crash reports after 90 days |
| Help & feedback messages you sent from the App (the copy on our servers, without screenshots) | Erased | With your account; otherwise automatically after 180 days |
| The email of such a message in our support mailbox, with any screenshot | Kept to handle and document your message | As long as needed for that purpose |
| Emails you send us | Kept to handle and document your request | As long as needed for that purpose |
| Emails we sent you through our email provider Resend (its email and delivery logs) | Not erased by this process | Resend states that it keeps email and delivery logs for 30 days |
| Technical logs of our servers and of our administration tool (they can contain your account ID) | Not erased by this process; they are deleted automatically | Logs in Google Cloud: deleted automatically at the end of the log store's retention period, which is 30 days by default. Logs of our administration tool where it runs outside Google Cloud: no fixed period; the oldest entries are overwritten automatically when the log reaches a fixed size. Log of administrator actions, where our administration tool keeps one: 12 months |
| Data stored on your device | Settings and cached data are removed when you uninstall the App. The age answer that Google Play or Apple gave the App (adult or under 18) stays on your device until you uninstall the App. On an iPhone or iPad, a small amount of sign-in data (your account ID and a sign-in token) can remain in the system keychain after you uninstall. | Settings and cached data: until you uninstall the App. The age answer from Google Play or Apple: until you uninstall the App. Keychain data on an iPhone or iPad can stay on the device after that |
Why we keep these records. We keep the consent records so that we can show that you gave or withdrew consent; where the GDPR applies, we keep them because we must be able to show that consent was given (Art. 6(1)(c) with Art. 7(1) GDPR). We keep the record of your deletion request so that we can show that it was carried out. Pseudonymised means that your account ID is replaced by a code that cannot be turned back into the ID, but that could still be matched to you by someone who has your account ID. These records therefore remain personal data.
Response time
We complete email requests within 30 days of receipt and confirm by email when we are done. Deletions requested in the App are carried out automatically about 30 days after you confirm (normally between 30 and 31 days). For questions, contact privacy@idealvibe.app.
For more information about how we handle your data, see our Privacy Policy.
Additional Information for Specific Regions
The rights that the data protection law of your country or region gives you are described in Section 15 (Additional Information for Specific Regions) of our Privacy Policy. Where Section 15 of the Privacy Policy gives a shorter period for your country than this page, that period applies.
United Kingdom
If you are not satisfied with how we handled your deletion request, you can complain to us at privacy@idealvibe.app. We acknowledge a complaint within 30 days. You can also complain to the Information Commissioner's Office (ICO).